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Our Store Policies

Things You Need to Know

We founded Yin Onn Herb with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

Store Policies: Store Policies

Online Purchase Terms

In these terms and conditions, the "YOi" will mean by Yin Onn (Ipoh) Sdn. Bhd. and the "Customer" will mean any person, firm, company or body which places an order with the YOi. Please read these terms and conditions carefully before using the site. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.


1.You agree that the Yoi reserves the right to amend these terms and conditions at any time, in the YOi's sole discretion, by posting any such amendment(s) to the YOi’s website without prior and separate notice. 

2. Your continued use of the site or any part of it after amendment to these terms and conditions is posted will be deemed as full knowledge and acceptance of the revised terms and conditions. If you do not agree to any such amendment(s), your sole recourse shall be to cease using the site.


1.YOi shall make every effort to ensure that prices, details and sizes of products on this website are up to date.

2.Prices for all taxable goods and services are inclusive of 6% Goods and Services Tax (GST). Prices are subject to change without prior notice and all orders are subject to YOi's acceptance at its sole discretion and stock availability.

3.YOi shall make every effort to ensure products displayed on the website are in stock. If from time to time products become out of stock, YOi reserves the right to offer alternative product/s to the Customer of similar value and range.

4.Prices charged for purchases on this website may be different from the prices charged in our stores.

5.The prices charged are applicable to the date that you confirmed or placed your order.

6.All orders are subject to confirmation of final availability and YOi reserves the right to reject the order in the event that any of the products or services requested is unavailable. In the event that we are unable to fulfil any of the products or services in your order, we will notify you by phone or email.

7.All pictures and images of the products displayed on this site are for illustration purposes in order to help the customer to recognise the products only. The actual size, dimension and colour of the products may differ.


1.To register with YOi website, you must be over eighteen (18) years of age.

2.Customer is required to register before placing any order through this website. During the registration:
a.You must provide us with accurate, complete and up to date registration information;
b.You must safeguard your username and password;
c.You authorize us to assume that any person using the site with your username and password is either you or is authorized to act for you.

3.YOi has the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.

4.Customer must inform YOi Customer Service Hotline +605 2553084,or self update in profile, immediately of any changes to the information that you provided so that we can communicate with you effectively.

5.Customer shall be liable for every order made under your login and agrees to indemnify YOi for all claims, damages whatsoever made by any third party arising from the actions of a person placing orders through this website using your login.

6.Should you find any unauthorised use of your login, you shall notify YOi immediately and effectively.


1.Once you have selected a product that you wish to order via, you will then be shown (on the website) the charges you must pay including taxes, if applicable, and any applicable delivery charges.

2.Customer shall pay for the order in full at the time of ordering by supplying us with your credit card details from a credit card company acceptable to us, which we require in order to process your order. The credit card account or member account must have sufficient funds to cover the proposed payment to us.

3.We shall not be obliged to supply the product to you until we have accepted your order. An order shall be formed and we shall be legally bound to supply the product to you when we accept your order. Acceptance shall take place when we expressly accept your order by email to you, in the form of a document called a "Order Confirmation" stating that we are accepting your order.

4.Until the time when we accept your order, we reserve the right to refuse to process your order and you reserve the right to cancel your order.


1.YOi may cancel an order if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made. Refund will be credited into Customer's credit card account depending on the period of time your financial institution required to arrange for the refund.

2.You are not allowed to cancel the order once a Confirmation of Order is issued. If you wish to seek further information or assistant, kindly contact our customer service hotline +605 2553084 or email to


1.We accept payment by bank in and online transfer.  YOi shall not be liable for any credit card fraud. Please note that we do not receive cash on delivery.

2.All product prices listed are in Ringgit Malaysia (RM).

3.To provide secure online commerce transactions, we employ Internet's Secure Sockets Layer (SSL) technology. It encrypts your personal information, including credit card number, name and address, so that it would not be read as the information travels over the Internet.

4.Full payment in respect of an order must be made upon the placing of the order. If your payment cannot be processed, the order will be not be accepted and you are advised to contact your card issuer to resolve any problem concerning the use of your credit card in order to continue with the order.

5.We reserve the right to change the payment terms for any order without prior notice.

6.If payment for any order has already been made but the order is not accepted by us, you will be entitled to a refund, depending on the period of time your financial institution needs to arrange the refund. We shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund.

Store Policies: Warranty Disclaimer

Our Shipping Policy

How We Do It

1.We shall deliver the products to the delivery address specified and keyed in by you on the order form. Your order will be delivered to you via the service of a courier service company or driver(s) appointed by YOi.

2.We aim to deliver within the time frame indicated below but we are not able to guarantee any firm delivery dates upon order and to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Location                                   Delivery time frame*

Peninsular Malaysia                 5 – 7 working days
East Malaysia                           Not Available

*next day of payment day.

3.On delivery of the product, you are required to sign for delivery. You shall examine the goods immediately upon collection for any deficiencies and/or damages before you sign for delivery. All risk in the product shall pass to you upon delivery.

4.Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.

5.Delivery Charges will be calculated by flat rate RM10 on all purchases are below RM98.

6.If you are not available to take delivery or collection, we may leave a message giving you instructions on either re-delivery or collection from the carrier

7.If you request for redelivery, we are entitled to charge for providing the service.

8.It is the responsibility of the customer to notify YOi immediately of any change to their delivery address. It is the customer's responsibility to make sure the recipient's shipping address and contact is accurate. Also, it is the customer's responsibility to make sure there is recipient at the shipping address within the delivery window. If delivery was unaccomplished due to wrong information provided by the buyer, we shall not be held responsible and customer needs to pay a re-delivery fee of RM25 to YOi via online transfer. 

9.We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.


10. You can trace your parcel with  Any delay or other updates will be appeared in the website.

Store Policies: Shipping Policy


  1. You shall examine the goods immediately upon collection / delivery for any deficiencies and/or damages. Claims (if any) must be lodged to our customer service hotline +605 2553084 or email to  at the time of collection/ delivery; otherwise we shall have the discretion to refuse your claim.

  2. For home delivery, you may hand any faulty or damaged goods, or incorrect items back to the driver at the time of delivery, we will process within 15 days. If you discover any defect or damage inside the packaging after the delivery process, please return the parcel to us within 3 days, with valid receipt.

  3. Exchange of product can be arranged for the following reasons: If the product is obviously expired / damaged upon collection at the store / at time of delivery. If the product is expired / damaged inside packaging after collection/ delivery; and you contact customer service within 3 days. If the product ordered is different from the item collected at the store/ delivered.

  4. We will inspect the returned product upon return by you. If one or more of the conditions in paragraph 3 above is fulfilled, you are entitled to an exchange of the product with similar value, if the product is available in our stock.

  5. Goods sold are not refundable.

Store Policies: Return Policy

Terms and Conditions

Welcome to ! This website and all web pages within this website (collectively, the "Website") are furnished by Yin Onn (Ipoh) Sdn. Bhd.(hereinafter "YOI"). The use of this Website is subject to the following terms and conditions. PLEASE READ THIS AGREEMENT CAREFULLY AS IT GOVERNS YOUR USE OF YINONN WEBSITE.


This is an Agreement between you and all person represent (and for purpose of this agreement) "person" includes natural person and any type of incorporated or unincorporated entity and YOI regarding your access to and use of YOI's website and all content , information, products and services available on or through the website.


Each time you use the website you signify your acceptance and agreement, acceptance and agreement of any person you purport to represent, to be bound by this agreement as it then reads, and you represent and warrant that you have the legal authority to agree and to accept this agreement on behalf of yourself and any person you purport to present. If you do not agree with each provisions of this agreement, or you are not authorized to agree to accept this Agreement on behalf of a person you purport to present, you may not access or use the website. This website is for convenience and informational purpose only and is not intended to convey advice and recommendation of any product or services.


The website (including all content, page headers, custom graphic, button icons, and scripts and the presentation, arrangement, coordination, enhancement and selection of such and other information in text, graphical, video, and audio forms, images, icons, software design, applications, data and other elements available on or through the Website) is the property of YOI and others and protected by Intellectual Property laws in Malaysia. Your use of the Website does not transfer to you any ownership or others rights in the Website or its content. The Website is made available to you for your lawful, personal use only. You may use the Website only in the manner described expressly in the Agreement and subject to all applicable laws. Using the Website for any other purposes or in any other manner is strictly prohibited.


Subject to any License Agreement between You and YOI, without YOI's prior express written consent,

a. You shall not reproduce, distribute, modify, display, prepare derivative works based on, repost or otherwise use any of the content of this Website.

b. You shall not use this Website or any content of this Website for any unlawful purpose.

c. You shall not disrupt, alter, impair or modify the Website or anything contained on this Website or accesses any private information, including passwords or account information of other users of this Website.

d. This Website may contain links to web sites operated by third parties. These links are provided for your convenience only. You agree that such third parties are responsible for the operation and contents of their web sites and YOI has no liability to you or to any other person for the use of such web sites.


a. All information you provide through the Website, including registration, information (name and e-mail address), payment information (credit card numbers and expiration dates), and transaction related information. Must be true, accurate, current and complete. YOI will rely on the information you provide. You will be solely responsible and liable for any and all lose, damage and additional cost that you, YOI or any other person may incur as a result of your submissions of ant false, incorrect or incomplete information.

b. You shall not, and shall not attempt to decompile, reverse-engineer, translate, convert, adapt, alter, modify, enhance, add to, delete or in any way tamper with, or gain access to, any part of the Website or any Internet Site or any software comprised in them.

c. You agree to comply with the Terms and Conditions and any security procedures mentioned in them.

d. Once You has logged on to the Website, You must not leave the internet terminal from which You has accessed the Website at any time; or let anyone else use the internet terminal until You has logged off the Website. You will be responsible for ensuring that he/she has logged off the Website at the end of any session.


a. The text, images and other materials contained or displayed on any YOI publication, product, service, report, e-mail or web site are proprietary to YOI, except where otherwise noted, and constitute valuable intellectual property.

b. No material from any part of any YOI publication, product, service, report, e-mail or web site may be downloaded, transmitted, broadcast, transferred, assigned, reproduced or in any other way used or otherwise disseminated in any form to any person or entity, without the explicit written consent of YOI

c. All unauthorized reproduction or other use of material from YOI shall be deemed willful infringement(s) of YOI copyright and other proprietary and intellectual property rights, including but not limited to, rights of privacy.

d. YOI expressly reserves all rights in connection with its intellectual property, including without limitation the right to block the transfer of its products and services and/or to track usage thereof, through electronic tracking technology, and all other lawful means, now known or hereafter devised.

e. YOI reserves the right, without further notice, to pursue to the fullest extent allowed by the law any and all criminal and civil remedies for the violations of its rights.

f. Links to the Website without written permission of YOI is strictly prohibited. To request permission to link to the Website, please make a formal request to YOI Marketing Department. YOI may in its discretion cancel and revoke any permission it may give it to link to the Website at any time without any notice and liability.

g. The framing, mirroring, scraping or data-mining of the Website or any of its contents in any form and by any means is strictly prohibited. You may not use any collaborative browsing or display technologies in connection with your use of the Website or to post such postings may be viewed by other users of the Website.


While YOI shall use reasonable efforts to provide up-to-date and accurate information, YOI makes no warranties or representations as to the accuracy of the information and assumes no liability or responsibility for any errors or omissions in the information provided on this Website. Your access to and use of the Website is at your own risk.

All Information available through this Website is provided on an "AS IS" basis. YOI makes no warranty that this Website will meet You requirements, be uninterrupted, secure or error free, or that or the server that makes it available are free of viruses or other harmful components or destructive files. The content of this Website is subject to change without notice.

This Website may contain facts, views, opinions, statements and recommendations of third-party individuals, entities or organizations. YOI does not represent, warrant or endorse the accuracy, timeliness or reliability of any advice, opinion, statement or other information displayed, uploaded or distributed through this Website. You shall acknowledge and agree that any reliance upon such opinion, advice, statement or information is at their sole risk.


YOI and its providers will never be liable to you or any other person for any indirect, incidental, consequential, special, punitive or exemplary loss of damage arising from, connected with, or relating to the website or thus agreement including buy not limited to loss data, business, markets, savings, income, profit, use, production, reputation or goodwill, anticipated or otherwise or economic loss under any theory of liability (whether in contract, tort, strict liability or any other theory or law or equity), regardless of any negligence or other fault or wrong doing (including without limitation gross negligence and fundamental breach by YOI or any person whom YOI is responsible, and even if the YOI has been advise of the possibility of such loss and damage being incurred.

In no event shall YOI, its affiliates, employees, agents or representatives be liable for any indirect, consequential, special, incidental or punitive damages (including, without limitation, errors or omissions in the information in connection with this Website).


You agree to indemnify, defend and hold harmless YOI, its officers, directors, employees, affiliates and representatives from and against any and all liabilities, expense, and costs including without limitation reasonable legal fees and expenses incurred by YOI in connection with and claim or demand arising out the Website and your breach of this Agreement. You will assist and cooperate as fully as reasonably required by YOI in the defense or any such claim or demand.


YOI may in its sole discretion change is Agreement from time to time as it relates to future use of the Website, by posting a revised agreement on the Website. By using the website after this revised Agreement has been posted, you signify your acceptance and agreement to be bound by the revised agreement. You may not change this agreement in any manner



Notwithstanding any other provision of this Agreement, YOI may in its discretion change, discontinue, modify, restrict, suspend or terminate the Website or any part of it without notice or liability to you or any other person. YOI may in its discretion and for its convenience at any time immediately terminate, temporarily or permanently, this Agreement or your permission to access and use the Website without any notice or liability to you or any other person.

All online transaction is powered by iPay88. All information contained herein is subject to change without prior notice. Please read and understand the above TERMS & CONDITIONS before using the service rendered by this website.

Store Policies: Privacy Policy
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