You shall examine the goods immediately upon collection / delivery for any deficiencies and/or damages. Claims (if any) must be lodged to our customer service hotline +605 2553084 or email to firstname.lastname@example.org at the time of collection/ delivery; otherwise we shall have the discretion to refuse your claim.
For home delivery, you may hand any faulty or damaged goods, or incorrect items back to the driver at the time of delivery, we will process within 15 days. If you discover any defect or damage inside the packaging after the delivery process, please return the parcel to us within 3 days, with valid receipt.
Exchange of product can be arranged for the following reasons: If the product is obviously expired / damaged upon collection at the store / at time of delivery. If the product is expired / damaged inside packaging after collection/ delivery; and you contact customer service within 3 days. If the product ordered is different from the item collected at the store/ delivered.
We will inspect the returned product upon return by you. If one or more of the conditions in paragraph 3 above is fulfilled, you are entitled to an exchange of the product with similar value, if the product is available in our stock.
Goods sold are not refundable.